Improved collaboration using Ask a Colleague

New productivity increasing functionality for those who use Ask a Colleague to involve others in the processing of their tasks in Next®.

When you are handling a task in your task list, and you need to reach out to one or more colleagues for help, you do so by clicking Ask a colleague. Then you select the colleague, and type in exactly what they can do for you.

Asking Benedict Wade for her opinion on an invoice 

The moment you do so, the task is put on hold in your task list - to stop it from bothering you unnecessarily - until your colleague has answered. 

The task is automatically put on hold in the task list, and most often not shown at all

Typically, you will exclude tasks put on hold from your task list, focusing on the ones which are ready to process.  

Open and answered questions

All the details on both open and answered questions are available from the Detailed Task View.

Full overview of all answered (and open) questions

If you are juggling a whole lot of tasks and have dialogs with multiple colleagues - for example in Accounts Payable when you are closing the books for a month or a quarter, and you need all the purchase invoices booked - jumping into the Detailed View for these detail is simply to cumbersome.

That is why we now make the information on the most recent reply available directly in your task list. 

Direct access to the most recent answers


If you choose to have the two new columns (who and when) visible in your task list, you can immediately see what has happened. You may even sort the list - to bring the most recent replies to the very top.


Easy access to the reply 

A new flyover text associated with the Comments icon, even lets you see the actual reply directly from the Task list.

The most recent comment, as a flyover text

Details on the suspension

Finally, as a last bit of productivity aid, we have added a flyover text to the On hold icon. Hover your pointer over the icon to see the details on the suspension - when and who.

The flyover text tells me that Alika Pate paused the invoice a moment ago because she's waiting for a delivery

This bucket of productivity enhancements will make the process of approving tasks with the help of others much more efficient. And save you valuable time.

For the techies

The two new columns - Most recent reply by and Most recent reply time - are added to the Task list view policy, but the end user needs to select them vir viewing.

Additional information

Please refer to the online product guide for additional information on this feature, once it is released.

Commercial terms and conditions

This enhancement is available at no additional cost, to users with an active service plan. Consultancy assistance will be invoiced


Despite our best efforts, we may be forced to change both content and expected delivery of future product updates without notice.





Improved collaboration using Ask a Colleague


Enhanced feature



Expected release:

October 2021

Affected products:

Next® Bank Statements
Next® Contracts
Next® Emails
Next® Enterprise Archive
Next® ExCustody
Next® Invoices
Next® Mailroom
Next® Processes


End user



Responsible product manager:

Kim Hellum




Kim Hellum