Automatic involvement of relevant people in resolving purchase order mismatch

New feature for those who match purchase invoices against purchase orders in Next®.

When the automatic match between a purchase invoice and the associated purchase order fails because of a discrepancy, Next® will automatically route the invoice to person responsible for approving the invoice. And ask them to resolve the mismatch.  

In many cases, the approver will then manually - using Ask a colleague, or Delegate task - involve the person (or persons) who originally approved the purchase order in the ERP system.  

Resolving purchase order mismatch often means involving others manually.

With this new feature, Next® can do this for you automatically.

Next® will ask your ERP system, who approved the purchase order. In addition to sending the Resolve mismatch task to the responsible approver, Next® will also send the task to each of the approvers of the original purchase order. 

Next® automatically involves however is relevant, based on data from your ERP system.

When everyone of the involved persons has accepted the Resolve mismatch task, Next® will retry the match process.

This is a major time-saver in an organization where more people are involved in raising purchase orders, and in resolving mismatches during invoice approval.

The business log

When you resolve mismatch and retry the match the business log is updated.

Future enhancements

Not planned.

For the techies

This feature is made available with a modification to all standard processes in Next® Invoices. And with the introduction of an exit point, that queries the ERP for relevant approvers on the purchase order.  

Additional information

Please refer to the online product guide for additional information on this feature, once it is released.

Commercial terms and conditions

This new feature is available at no additional cost, to users with an active service plan. Any consultancy assistance will be invoiced.


Despite our best efforts, we may be forced to change both content and expected delivery of future product updates without notice.  



Automatic involvement of relevant people in resolving purchase order mismatch


New feature



Release time:

October 2020

Affected products:

Next® Invoices


Business users
Next® Admins
Next® Specialists



Responsible product manager:

Jørn Christensen




Jørn Christensen